How do I pay an invoice from a RBS Med company?

Invoices and statements are emailed by the company that did the work and include a secure link hosted by our payment processor. You can pay by card, ACH bank debit, bank transfer or check. All amounts are in US dollars.

What will appear on my card or bank statement?

The legal name of the company that billed you, for example an RBS company name, not Radd Payment Solutions.

Who do I contact about a charge?

Email info@raddpayments.com or call (413) 200-0634, Monday to Friday, 8:00 AM to 5:00 PM Eastern, before disputing a charge with your bank; most questions are resolved the same day.

RBS Med is a group of operating companies of Radd Payment Solutions, LLC, Northampton, Massachusetts, which provides the shared back office (billing, receivables, bookkeeping).

Payments and statements

At the practice, online at booking, or by statement for balances and accounts. Each practice charges under its own legal name.

Paying a statement

Statements for patient-responsibility balances, treatment-plan stages and employer or membership accounts are emailed by the practice (for example RBS Watervale LLC) and include a secure online payment link. Open the link to pay by:

Credit or debit card (Visa, Mastercard, American Express, Discover) and HSA/FSA cards where eligible
ACH bank debit
Bank transfer (ACH credit or wire) to the account details shown on the statement
Check, payable to the practice named on the statement, mailed to 47 Pleasant Street, Suite BS, Northampton, MA 01060

The payment page is hosted by our payment processor over an encrypted connection. Your card or bank statement shows the practice you visited: RBS MGMT, RBS WATERVALE LLC, RBS NORTHERN LLC, RBS VOLANT LLC. Receipts are emailed automatically. All amounts are in US dollars.

If you did not receive a statement or the link has expired, email info@raddpayments.com with the practice name and visit date and we will resend it.

Security

Card payments are processed by our payment providers (PCI DSS certified) over encrypted (TLS) connections. We never see or store full card numbers, and this website collects no health information. This website is served only over HTTPS.

At the practice

Front desk: Card, contactless and HSA/FSA cards through the practice's payment terminal; itemized receipt by email.
Online booking: Deposits or full payment at booking where the practice requires it.
Insurance: Where accepted, the practice bills your plan; you receive a statement for any remaining balance.
Currency: United States dollars (USD).

Plans, memberships and accounts

Treatment plans: Written plan with price; deposit where stated; stage payments as work is completed.
Memberships: Billed monthly to the card on file; cancel with 30 days' notice.
Employer accounts: Invoiced monthly on Net 15 with a purchase order or account agreement.
Late payment: 1.5% per month on balances more than 30 days past due, or the maximum allowed by law.

Questions about a charge

If a charge on your statement does not look right, contact us before disputing it with your bank. We match every charge to its visit or statement, usually the same day.

(413) 200-0634
info@raddpayments.com
Monday to Friday, 8:00 AM to 5:00 PM Eastern

Cancellations and refunds

Visits may be cancelled or rescheduled at no charge up to 24 hours in advance; later cancellations and no-shows may be charged a fee stated at booking. Treatment-plan deposits are refundable less work performed and materials ordered. Membership fees are billed monthly and may be cancelled with 30 days' notice. Full details are in our cancellation and refund policy.